Smart Health

We’re offering your customers a convenient way to connect to the tools they need to manage their health and wellbeing. It offers a suite of six services; from on-demand consultations with UK based GPs to an expert case management service. 

This hub will give you all the resources and information you need to support your protection conversations with clients.

Our health and wellbeing research told us:

  • 2 in 3 people agree that they struggle to get an appointment at a time that suits them
  • 75% of people identify with common eating routine issues, including skipping meals and snacking
  • Three-quarters of the self-employed/business owners say they work on when ill because they can't take time off for medical appointments 


Learning and literature

Individual sales aid

Download and find out how Smart Health can help your clients keep control of their future. This document will describe the six core services and help support protection conversations. 

Group sales aid

With wellbeing in the workplace a prominent talking point, explore our Smart Health guide for all you need to know about equipping employers with the tools to support their health and wellbeing strategy.

Customer guide

Find out how your customers can access Smart Health, the benefits available to them and their immediate family and how they can get in touch for more information.

Make Smart Health choices

The suite of Smart Health services offers personalised help to individuals and their immediate families who want to create sustainable, long-term health and wellbeing habits.


What is Smart Health?

Smart Health is a convenient way to connect AIG Life customers to all the healthcare they need — from on-demand consultations with UK based GPs to complex case review from the world’s top specialists, and everything in between. There are six elements to this new healthcare service; full GP consultations conducted by phone or video, expert case management, mental health support, an online health check, nutritionist consultations and an online fitness programme.

What’s different about AIG’s Smart Health service?

AIG is the only life insurer in the UK to provide a fully integrated virtual care service through a single provider. Smart Health provides its customers access to renowned medical experts not just in the UK, but around the world.

How do I know which customers get what services?

All AIG Life customers have free access to Smart Health from AIG Life. It doesn’t matter what product they have, when they buy it or whether it’s for Business, Individual or Group protection. With Smart Health, all AIG customers have full health support in the palm of their hand with access to the GP service via the app and the other services via the website, which is optimised for mobile devices.

How much does it cost?

The service comes at no extra cost and usage is unlimited. There is no increase in premiums now or in the future linked to usage of the service. (Smart Health does not form part of any policy, so could change over time. However, this service will be available for a minimum of 3 years).

Who is providing the service?

Smart Health is provided to AIG Life Limited customers in partnership with global provider Teladoc Health. Teladoc is a global telehealth provider that uses telephone and videoconferencing technology to provide on-demand remote medical care via mobile devices, the internet, video and phone. They operate in 130 countries and deliver their services in more than 30 languages.

Why would I recommend Smart Health from AIG Life?

It helps your customers with busy lives to get the healthcare support they want at a time that suits them. It seamlessly connects general non-critical needs, mental health, and chronic complex care with one global provider. Using a portfolio of healthcare solutions from Teladoc, customers can be smart and manage their healthcare issues through one simple digital service.