We're here to help you every step of the way.
Contact our UK based Claims Team as soon as possible. You can call directly on 0345 600 6815. We’re open Monday to Thursday from 8:30am - 8:00pm and Friday 8.30am - 5:30pm, except bank holidays. If you’re calling from overseas, please call +44 (0)1737 44 1815. Please note these opening hours are UK local time.
We’ll ask for some information about you and your illness. Please also try and have your policy number to hand. We’ll arrange to call you back at an agreed time.
You’ll talk to one of our experienced Claims Assessors and we’ll agree the best way to get the medical evidence to support your claim. If you can, please have ready the details of your diagnosis, your doctors’ contact details and any copies of medical letters you may have.
Afterwards, we’ll send you a statement of our conversation - you won’t need to complete a claim form.
We usually have this conversation over the phone so that we can get started on your claim as soon as possible. But if you’d rather complete a claim form yourself, please let us know and we’ll send one to you.
Leave it to us. We’ll collect any medical information we need to assess your claim and will keep you informed throughout.
Once we’ve agreed to pay your claim, you should receive the payment within five working days.
While we assess your claim, please continue paying your premiums.