We do our upmost to help our customers through the claims process – with empathy, understanding and proficiency.
The great feedback we receive from our customers means the world to us. Here are just some of the ways we’ve helped our customers through difficult times.
“I contacted your company simply to ask what l do in the event of my wife passing. Immediately, it was explained that there may be a claim if there was medical proof she had no chance of survival. From then on, your team kept in touch with me on the progress of the claim, always showing the upmost compassion and dedication. The way this was dealt with was exceptional. Eventually the claim was authorised and paid. I can now provide the things in life for my wife which l could not afford to do in these circumstances, including flying my daughter in to see her mum.”
“I have to commend and be very grateful for the prompt and efficient service I have received from AIG. The claim forms you sent out arrived quickly and were very straightforward to fill in. When I did have to query something I was unsure about, the person I spoke to on the phone was very personable and reassuring and my questions were answered. I was kept up to date on the status of my claim which is always helpful. Then, at the appropriate time, someone from AIG rang me to say my claim had been accepted and I received the funds a few days later, the whole process was dealt with in about 4 or 5 weeks.”