https://www.aiglife.co.uk/intermediaries/what-our-customers-think Individual Protection from AIG

What our customers think

We do our upmost to help our customers through the claims process – with empathy, understanding and proficiency.

providing help during difficult times

The great feedback we receive from our customers means the world to us. Here are just some of the ways we’ve helped our customers through difficult times.

Terminal illness claims

"AIG dealt with the matter promptly and with efficiency, professionalism and sensitivity. This is obviously a difficult situation for us but you clearly set out the process so that we knew what to expect and you did what you said you would. I was particularly pleased that you chased up the consultant's report on more than one occasion, as this had the potential to cause delays to finalising the claim but in the end was received in a reasonable timescale." Anonymous

“I contacted your company simply to ask what l do in the event of my wife passing. Immediately, it was explained that there may be a claim if there was medical proof she had no chance of survival. From then on, your team kept in touch with me on the progress of the claim, always showing the upmost compassion and dedication. The way this was dealt with was exceptional. Eventually the claim was authorised and paid. I can now provide the things in life for my wife which l could not afford to do in these circumstances, including flying my daughter in to see her mum.”  Anonymous

Life insurance claims

Everyone I spoke to at AIG was helpful and understanding that this was a difficult time. Funds were paid without any issues including a £300 support fund that went towards buying a wig.
I was very happy with all aspects of the service I received and it made a difficult time much easier to cope with knowing that financially we didn't have to worry." Lynda, aged 60

“I have to commend and be very grateful for the prompt and efficient service I have received from AIG. The claim forms you sent out arrived quickly and were very straightforward to fill in. When I did have to query something I was unsure about, the person I spoke to on the phone was very personable and reassuring and my questions were answered. I was kept up to date on the status of my claim which is always helpful. Then, at the appropriate time, someone from AIG rang me to say my claim had been accepted and I received the funds a few days later, the whole process was dealt with in about 4 or 5 weeks.” Anonymous

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