How to make an AIG insurance claim

If a claim needs to be made, we’re here to make the process as quick and hassle-free as possible.

Select the options you need to find out how to make a claim for an insurance cover.

Our team of experienced, UK-based claims handlers are here to guide you through the process.

Start a claim over the phone

Monday to Thursday from 8:30am - 6:00pm, or Friday 8:30am - 5:30pm, except UK bank holidays.

Your first call is just for us to gather information.

You can call us directly on:

0345 600 6815

From overseas:

0044 1737 441 815

Email us at:

claimsteam@aiglife.co.uk

or Help & support

Before you call:

It may be useful to have the following information ready
  • The policy number (if you have it)
  • Contact details for the claimant’s doctor, including a telephone number where possible
  • Dates of investigations or treatment as appropriate
  • Any supporting letters from a GP, specialist or other medical professional
  • If the policy is under trust, we will need to see trust documents

Start a claim over the phone

Monday to Thursday from 8:30am - 6:00pm, or Friday 8:30am - 5:30pm, except UK bank holidays.

Your first call is just for us to gather information.

You can call us directly on:

0345 600 6815

From overseas

0044 1737 44 1815

Email us at:

claimsteam@aiglife.co.uk

or Help & support

Before you call:

Here's a guide to let you know what to expect during the AIG Life claims process, when someone dies.

DOWNLOAD GUIDE

It may be useful to have the following information ready
  • Full name of the policyholder
  • Policy number (if you have it)
  • Death certificate (but we can open a claim if this isn’t available at the time)
  • If the policy is under trust, we will need to see trust documents

Start a claim over the phone

Monday to Thursday from 8:30am - 6:00pm, or Friday 8:30am - 5:30pm, except UK bank holidays.

Your first call is just for us to gather information.

You can call us directly on:

0345 600 6815

From overseas

0044 1737 441 815

Email us at:

claimsteam@aiglife.co.uk

or Help & support

Before you call:

It may be useful to have the following information ready
  • Contact details for the claimant’s doctor, including a telephone number where possible
  • Dates of investigations or treatment as appropriate
  • Any supporting letters from a GP, specialist or other medical professional
  • Details of your job, including the name and address of your employer
  • Your taxable income - before you became absent from work, and how much you will receive during your absence (including any other insurance benefit)
  • If the policy is under trust, we will need to see trust documents

Get help and information from AIG

At AIG, looking after the people we protect is second nature. And sometimes it might mean going above and beyond if you want a little extra help – whether it’s being pointed in the right direction or if you need us to do something differently. We’ve got your back.

More

Start a claim over the phone

Monday to Thursday from 8:30am - 6:00pm, or Friday 8:30am - 5:30pm, except UK bank holidays.

Your first call is just for us to gather information.

You can call us directly on:

0345 600 6815

From overseas:

0044 1737 441 815

Email us at:

claimsteam@aiglife.co.uk

or Help & support

Before you call:

It may be useful to have the following information ready
  • The policy number (if you have it)
  • Contact details for the claimant’s doctor, including a telephone number where possible
  • Dates of investigations or treatment as appropriate
  • Any supporting letters from a GP, specialist or other medical professional
  • If the policy is under trust, we will need to see trust documents

Start a claim over the phone

Monday to Thursday from 8:30am - 6:00pm, or Friday 8:30am - 5:30pm, except UK bank holidays.

Your first call is just for us to gather information.

You can call us directly on:

0345 600 6815

From overseas

0044 1737 44 1815

Email us at:

claimsteam@aiglife.co.uk

or Help & support

Before you call:

Here's a guide to let you know what to expect during the AIG Life claims process, when someone dies.

DOWNLOAD GUIDE

It may be useful to have the following information ready
  • Full name of the policyholder
  • Policy number (if you have it)
  • Death certificate (but we can open a claim if this isn’t available at the time)
  • If the policy is under trust, we will need to see trust documents

Start a claim over the phone

Monday to Thursday from 8:30am - 6:00pm, or Friday 8:30am - 5:30pm, except UK bank holidays.

Your first call is just for us to gather information.

You can call us directly on:

0345 600 6815

From overseas

0044 1737 441 815

Email us at:

claimsteam@aiglife.co.uk

or Help & support

Before you call:

It may be useful to have the following information ready
  • Contact details for the claimant’s doctor, including a telephone number where possible
  • Dates of investigations or treatment as appropriate
  • Any supporting letters from a GP, specialist or other medical professional
  • Details of your job, including the name and address of your employer
  • Your taxable income - before you became absent from work, and how much you will receive during your absence (including any other insurance benefit)
  • If the policy is under trust, we will need to see trust documents

Get help and information from AIG

At AIG, looking after the people we protect is second nature. And sometimes it might mean going above and beyond if you want a little extra help – whether it’s being pointed in the right direction or if you need us to do something differently. We’ve got your back.

More

Group policies

It’s simple to make a claim. If you're making a claim for a lump sum benefit, just download our group life claim form and fill this in. 

If you’re making a claim for a death in service pension benefit, download our death in service pension form. Equally, if you’re making a claim for both then please download both forms and fill in.

Once completed, please send the form(s) back to us by email at groupclaims@aiglife.co.uk.

Our dedicated team will support you through the claims process. So, if you do have any questions, please call us on 0330 303 9973.

How we pay group life claims

  • How we pay group life claims

    • Via Zedra Governance Limited (Zedra). If the policy is in the AIG Group Master Trust or an  AIG Excepted Life Trust, the lump sum will be paid to Zedra, the professional trustees who oversee the trusts. They'll contact you as the employer, next of kin and legal representative(s), of the deceased member in order to make payment to the most appropriate beneficiaries. If a nomination of beneficiary form has been completed, this will be taken into account by the trustees, however, it's important to remember it's not binding.

For lump sum claims, if the policy isn’t in the AIG Master Trust or an AIG Excepted Life Trust then we can pay the benefit in the following ways:

    • Via the scheme trustees. ~We'll pay the money to the scheme trustees via the bank account detailed in section F on the group life claim form.
    • To the beneficiary directly. If the trustees don't have a trustee bank account and would like the benefit to be paid directly to the beneficiaries, complete section G on the group life claim form. This section allows for maximum of two beneficiaries and if there are more, please take a copy of this section for the additional beneficiaries.
    • To the sponsoring company. If a registered scheme is set up under a standalone trust, and trust rules allow, we can pay directly to the sponsoring company. If this is required please let us know when you send the group life claim form back. We'll need a declaration to be completed, which we'll send you. We'll also ask to see a copy of the trust deed.

Useful downloads

How we handle death claims

This explains how AIG handle death claims.

Download Updated 04 Oct 22
Group Life Claim Form

This form can be completed on-screen or printed off and completed by hand.

Download Updated 31 Jan 24
Group life claim form for a death in service pension

This form can be completed on-screen or printed off and completed by hand.

Download Updated 01 Feb 24

 

We’re here to help

We are open 9am – 5pm Monday to Friday, except UK bank holidays.

Any information you provide will be used in accordance with our Privacy Notice. This sets out how we use yours and the benefitting employee’s personal information, how we keep this secure and who we may share this with, the data protection rights available you, and who to contact in the event of any queries.

How to make Group Critical Illness claims

An employee diagnosed with a critical illness could be facing time absent from work, financial strain from payment of treatments or may need to make adjustments to their home. That’s why we are committed to paying claims quickly with care, sensitivity and compassion.

You can call us directly on:

0330 303 9973

or View claims process

We’re here to help

We're open 9am – 5pm Monday to Friday, except UK bank holidays.

After you’ve got in touch, we’ll send you two claim forms - one for you as the employer and one for the employee. Once these are completed and returned, we’ll guide you through the rest of the process.

Any information you provide will be used in accordance with our Privacy Notice. This sets out how we use yours and the benefitting employee’s personal information, how we keep this secure and who we may share this with, the data protection rights available you, and who to contact in the event of any queries.

How to make Group Income Protection claims

For Group Income Protection policies, simply get in touch with us to let us know about the absent employee.

You can call us directly on: 0330 303 9973
Or email on: groupclaims@aiglife.co.uk

We’re here to help

We’re open 9am – 5pm Monday to Friday, except UK bank holidays.

Please get in touch as soon as possible and no later than the fifth week of absence.

Once we are notified of an absence on a Group Income Protection policy, absent employees may be entitled to tailored vocational rehabilitation.

Our approach to handling employee absences is built on the established premise that the earlier we can support an employee, the better the outcomes will be for them. That’s why we want to help and support an employee as soon as possible, rather than wait until the deferred period has expired.

What’s next?

Once we’re notified of an absence, we’ll explain the vocational rehabilitation process and assess whether it’s appropriate for the absent employee. We’ll get the employee’s personal and contact information, together with any additional information about the reason for absence. We’ll share this information with our rehabilitation specialists, if we believe vocational rehab may help. They’ll then get in touch with the employer and employee (always contacting the employer first). You can view our vocational rehabilitation flow, on the link below.

We have partnered with Proclaim Care, one of the UK’s leading rehabilitation specialists, to offer the vocational rehabilitation service. You can learn more about Proclaim Care and the service using the link below.

If you have a Group Income Protection policy, please tell us no later than the fifth week of an employee’s absence, or ideally sooner if possible.

Any information you provide will be used in accordance with our Privacy Notice. This sets out how we use personal information, how we keep this secure and who we may share this with, the data protection rights available, and who to contact in the event of any queries.

Useful links

Vocational rehabilitation process

A vocational rehabilitation process chart.

Download Updated 01 Jun 21

Get help and information from AIG

At AIG, looking after the people we protect is second nature. And sometimes it might mean going above and beyond if you want a little extra help – whether it’s being pointed in the right direction or if you need us to do something differently. We’ve got your back.

More