How to make an AIG insurance claim

If a claim needs to be made, we’re here to make the process as quick and hassle-free as possible.

Select the options you need to find out how to make a claim for an insurance cover.

Our team of experienced, UK-based claims handlers are here to guide you through the process. Once we have the information we need, we aim to pay claims within five working days.

Start a claim over the phone

We’re here to help 8:30am – 8pm Monday to Thursday, and 8:30am – 5:30pm on Fridays, except UK bank holidays.

Your first call is just for us to gather information.

You can call us directly on:

0345 600 6815

From overseas:

0044 1737 441 815

Email us at:

claimsteam@aiglife.co.uk

or Help & support

Before you call:

It may be useful to have the following information ready
  • Your policy number (if you have it)
  • Your doctor’s contact details, including a telephone number where possible
  • Dates of investigations or treatment as appropriate
  • Any supporting letters from your GP, specialist or other medical professional
  • If the policy is under trust, we will need to see trust documents

Start a claim over the phone

We’re here to help 8:30am – 8pm Monday to Thursday, and 8:30am – 5:30pm on Fridays, except UK bank holidays.

Your first call is just for us to gather information.

You can call us directly on:

0345 600 6815

From overseas

0044 1737 44 1815

Email us at:

claimsteam@aiglife.co.uk

or Help & support

Before you call:

It may be useful to have the following information ready
  • Full name of the policyholder
  • Policy number (if you have it)
  • Death certificate (but we can open a claim if this isn’t available at the time)
  • If the policy is under trust, we will need to see trust documents

Start a claim over the phone

We’re here to help 8:30am – 8pm Monday to Thursday, and 8:30am – 5:30pm on Fridays, except UK bank holidays.

Your first call is just for us to gather information.

You can call us directly on:

0345 600 6815

From overseas

0044 1737 441 815

Email us at:

claimsteam@aiglife.co.uk

or Help & support

Before you call:

It may be useful to have the following information ready
  • Your doctor’s contact details, including a telephone number where possible
  • Dates of investigations or treatment as appropriate
  • Any supporting letters from your GP, specialist or other medical professional
  • Details of your job, including the name and address of your employer
  • Your taxable income - before you became absent from work, and how much you will receive during your absence (including any other insurance benefit)
  • If the policy is under trust, we will need to see trust documents

Get help and information from AIG

In addition to making a claim, with AIG, you can can get access to range of help and information. These include details of support services you could access as part of your policy, and some useful links to independent support and advice websites.

More

Start a claim over the phone

We’re here to help 8:30am – 8pm Monday to Thursday, and 8:30am – 5:30pm on Fridays, except UK bank holidays.

Your first call is just for us to gather information.

You can call us directly on:

0345 600 6815

From overseas:

0044 1737 441 815

Email us at:

claimsteam@aiglife.co.uk

or Help & support

Before you call:

It may be useful to have the following information ready
  • Your policy number (if you have it)
  • Your doctor’s contact details, including a telephone number where possible
  • Dates of investigations or treatment as appropriate
  • Any supporting letters from your GP, specialist or other medical professional
  • If the policy is under trust, we will need to see trust documents

Start a claim over the phone

We’re here to help 8:30am – 8pm Monday to Thursday, and 8:30am – 5:30pm on Fridays, except UK bank holidays.

Your first call is just for us to gather information.

You can call us directly on:

0345 600 6815

From overseas

0044 1737 44 1815

Email us at:

claimsteam@aiglife.co.uk

or Help & support

Before you call:

It may be useful to have the following information ready
  • Full name of the policyholder
  • Policy number (if you have it)
  • Death certificate (but we can open a claim if this isn’t available at the time)
  • If the policy is under trust, we will need to see trust documents

Start a claim over the phone

We’re here to help 8:30am – 8pm Monday to Thursday, and 8:30am – 5:30pm on Fridays, except UK bank holidays.

Your first call is just for us to gather information.

You can call us directly on:

0345 600 6815

From overseas

0044 1737 441 815

Email us at:

claimsteam@aiglife.co.uk

or Help & support

Before you call:

It may be useful to have the following information ready
  • Your doctor’s contact details, including a telephone number where possible
  • Dates of investigations or treatment as appropriate
  • Any supporting letters from your GP, specialist or other medical professional
  • Details of your job, including the name and address of your employer
  • Your taxable income - before you became absent from work, and how much you will receive during your absence (including any other insurance benefit)
  • If the policy is under trust, we will need to see trust documents

Get help and information from AIG

In addition to making a claim, with AIG, you can can get access to range of help and information. These include details of support services you could access as part of your policy, and some useful links to independent support and advice websites.

More

Group policies

It’s simple to make a claim. Just download our group life claim form, fill this in, and send back to us by email to groupclaims@aiglife.co.uk.

Our dedicated team will support you through the claims process. So, if you do have any questions, please call us on 0330 303 9973.

How we pay group life claims

  • Via Pitmans Trustee Limited (PTL). If the policy is in the AIG Group Master Trust or the Excepted Life Trust, the lump sum will be paid to PTL Governance Limited, the professional trustees who oversee both trusts. They will contact the employer, next of kin and legal representative(s), collect information about the personal circumstances and arrange payment to the most appropriate beneficiaries. If a nomination of beneficiary form has been completed, this will be taken into account by the trustees, however, it is important to remember it is not binding.
  • Via the scheme trustees. If the policy is not in the AIG Master Trust or Excepted Life Trust, we will pay the money to the scheme trustees via the trustee bank account detailed on the claim form.
  • To the beneficiary directly. For registered schemes, if the trustees do not have a trustee bank account and would like the benefit to be paid directly to the beneficiary, they must fill out this form and email this to groupclaims@aiglife.co.uk, along with the claim form. If there is more than one beneficiary, a form must be completed for each person
  • To the sponsoring company. If a registered scheme is set up under a standalone trust, and trust rules allow, we can pay directly to the sponsoring company. If this is required we will need a declaration to be completed, which we will send you. We may also ask to see a copy of the trust deed.

Useful downloads

How we handle death claims

This explains how AIG handle death claims.

Download Updated 31 Mar 19
Group Life Claim Form

This form can be completed on-screen or printed off and completed by hand.

Download Updated 04 Apr 19
Trustee Instruction to Pay Benefit to Beneficiary

A trustee instruction to pay the benefit to the beneficiary on Group Protection policies.

Download Updated 10 Apr 19

How to make Group Critical Illness claims

An employee diagnosed with a critical illness could be facing time absent from work, financial strain from payment of treatments or may need to make adjustments to their home. That’s why we are committed to paying claims quickly with care, sensitivity and compassion.

You can call us directly on:

0330 303 9973

or View claims process

We’re here to help

We are open 9am – 5pm Monday to Friday, except UK bank holidays.

After you’ve got in touch, we’ll send you two claim forms - one for the employer and one for the employee. Once these are completed and returned, we will guide you through the rest of the process.

Any information you provide will be used in accordance with our Privacy Notice. This sets out how we use your personal information, how we keep this secure and who we may share this with, the data protection rights available to individuals in the European Economic Area (EEA), and who to contact in the event of any queries.

How to make Group Income Protection claims

For Interact or Sick Pay policies, simply get in touch with us to let us know about the absent employee.

You can call us directly on: 0330 303 9973
Or email on: groupclaims@aiglife.co.uk

We’re here to help 9am – 5pm Monday to Friday, except UK bank holidays .

Please get in touch as soon as possible and no later than the fifth week of absence.

Once we are notified of an absence on an Interact or Sick Pay policy, absent employees can benefit from tailored vocational rehabilitation.

Our approach to handling employee absences is built on the established premise that the earlier we can support an employee, the better the outcomes will be for them. That’s why we will help an employee back to work as soon as possible, rather than wait until the deferred period has expired.

How are absences reported?

Once we’re notified of an absence we will explain the vocational rehabilitation process. We will determine the employee’s eligibility for the insurance cover and if eligible, obtain the employee’s personal and contact information, together with any additional information about the reason for absence. We will always contact the employer first. You can view our vocational rehabilitation flow, on the link below.

We have partnered with Proclaim Care, one of the UK’s leading rehabilitation specialists, to offer the vocational rehabilitation service. You can learn more about Proclaim Care and the service using the link below.

If you have an Interact or Sick Pay policy, please tell us no later than the fifth week of an employee’s absence, or ideally sooner if possible.

You can call us directly on: 0330 303 9973
Or email at: groupclaims@aiglife.co.uk

Useful links

Vocational Rehabilitation

A vocational process chart for absent employees.

Download Updated 31 Mar 19

Get help and information from AIG

In addition to making an employee benefits policy claim with AIG, you can also get access to help and information. These include details of support services you could access as part of your employer's policy, as well as some useful links to independent support and advice websites.

More