Customer Complaints Data

AIG Life try to resolve complaints as quickly and fairly as possible. If we can’t deal with your complaint promptly, we’ll send you a letter to acknowledge it and give you regular updates until it’s resolved.

For more information on how to register a complaint, please visit

Complaint figures

1st January 2023 – 30th June 2023: see our latest complaint figures - this covers both our individual and group protection complaints.

Download Updated 31 Aug 23