Contact us - Advisers
Please see the below options for different areas of AIG Life, should you wish to contact us.
Quick tip: Want to check on a case?
You can check the status of a case at any time by logging in to the AIG Life Extranet and using the search bar to find your client’s case.
Click on the case to reveal a bright yellow status box which will tell you what our underwriters are doing and what’s still required.
What type of protection would you like to discuss?
I would like to speak to:
Sales Support
If you have any sales, business protection or large case queries, you can contact our Business Development Team, using the details below.
We're here to help
Our lines are open, Monday to Friday, 9am - 5pm, except UK bank holidays.
Pre-sales underwriting
If you have an underwriting question or query about a pre-sale case, you can contact us using the details below.
Call us on:
0345 600 6812We're here to help
Our lines are open, Monday to Thursday from 9:00 am - 6:00 pm and Friday 9.00am - 5:30pm, except UK bank holidays.
Apply for an agency
If you would like to apply for an agency, please visit our Agency application page to find out how to do this and what information we require. Alternatively, you can apply via Origo, using the link below.
We're here to help
Our lines are open, Monday to Friday, 8.30am - 5:30 pm, except UK bank holidays.
Report a claim
If your client needs to make a claim, just contact our Claims team or visit our dedicated customer claims area via the button below.
Write to us at:
- Claims Team,
- AIG Life Limited,
- PO Box 12010,
- Harlow,
- CM20 9LG
We're here to help
Monday to Thursday from 9:00am - 6:00pm, or Friday 9.00am - 5:30pm, except UK bank holidays.
What happens next
A claims assessor will explain the process and what information we’ll need.
Need help or support?
We also have a dedicated help and support section for your clients and their representatives, which may be of use.
Customer Services
For all other enquiries not listed above, please call Customer Services team, who will be happy to help with your query.
We're here to help
Monday to Thursday from 9:00am - 6:00pm, or Friday 9.00am - 5:30pm, except UK bank holidays.
What would you like to discuss?
We're here to help
Our group protection products are available for companies of all sizes, from two-person start-ups to multinational brands. While our principles are the same, our processes differ depending on the size of the company you would like the cover for. This allows us to offer the right service, for the right client. Please get in touch using one of the options below.
We're here to help
Monday to Friday, 9am to 5pm.
Group Protection Client Service
Our dedicated group protection Client Service team is ready to help with any queries you may have. Please get in touch using one of the options below.
We're here to help
Monday to Friday, 9am to 5:30pm.
Group Protection claim enquiries
Our claims team is ready to help with any questions you may have about new or existing group protection claims. Please get in touch using one of the options below.
We're here to help
Monday to Friday, 9am to 5pm.
Rate Review
If you're looking for a group protection Rate Review, our specialist team are ready to help. Please get in touch using one of the options below.
We're here to help
Monday to Friday, 9am to 5pm.
Group Protection Individual Assessment
If you’ve been asked to complete an Individual Assessment and need more information, our dedicated team are ready to help. Please get in touch using one of the options below.
We're here to help
Monday to Friday, 9am to 5pm.
Group Protection Complaints
In the unlikely event that you need to make a complaint, our dedicated Group Protection Claims team are here to help. Please get in touch using one of the options below.
We're here to help
Monday to Friday, 9am to 5pm.
Welcome to our brand new critical illness cover
Every client is different, so we’ve designed flexible critical illness cover that gives you choices. Personalise your recommendation to their unique budget and family needs, and give them fairer outcomes and value for money from day one.