More than financial support
At AIG, we work with people experiencing some of the toughest times they’ll ever go through. Illness or the loss of a loved one is never easy, but we help in any way we can. Our life insurance products include additional services as standard - extra support for no extra cost.
Valued at £43 a month, Smart Health is powered by the experts at Teladoc Health, who provide industry-leading care in over 175 countries worldwide. It gives all AIG customers unlimited 24/7 access to an online or phone-based GP service, mental health support, a health check, tailored fitness and nutrition plans and an expert second medical opinion – all at no additional cost. Partners and any children up to the age of 21 can take advantage too.
All services can be accessed via the website or the Smart Health app. To get started, your clients need to open the app or website, create a profile, and enter their details (including their policy number).
Smart Health is provided to AIG Life Limited customers by Teladoc Health. We want to let you know that these services are non-contractual, which means they don’t form part of the insurance contract with us. If our partnership with Teladoc Health ends, these services could be changed or withdrawn in the future.
Best Doctors - Vicky Churcher's story
Vicky Churcher, our Intermediary Director, shares her story of how second medical opinion service Best Doctors detected her family’s genetic heart disorder. The service is available as part of Smart Health - a convenient option to connect your clients to the tools to manage their own health and wellbeing, available with all AIG policies.
Best Doctors – Vicky Churcher’s Story
My name is Vicky Churcher. I’m an intermediary director at AIG Life. I’m a mum of three and a heart attack survivor.
I got on the train, like I normally do and I suddenly became very hot and sweaty. The minute the doors shut, I collapsed. I didn’t know what was happening to me, I couldn’t move. I was looking at photos on my phone of the kids, of my husband and I knew I had to stay awake.
I was rushed to Stevenage hospital and a nurse was telling me that I was actually having a heart attack
Vicky’s Daughter 1:
Mum is one of the strongest people I’ve ever met and before that point there was never anything that showed she had a heart condition or even a health problem.
I had an angiogram, three out of four of my arteries were pretty much fully blocked and I’d been living off one artery, probably for some time, and I had to have an emergency triple heart bypass.
It was really weird not to have mum in the home, normally I’d come home and she’d be there.
Vicky’s Daughter 1:
She made it through the bypass surgery ok, she came home, recovered.
I knew I’d had a heart attack but I wanted to know why I’d had the heart attack. I thought OK, I’ve been talking about Best Doctors for a number of years, time to put them to the test.
They far exceeded my expectations. It was discovered that I had something called ‘Elevated Lipoprotein (a)’ and it’s genetic. I got a call from a doctor in Cleveland, Ohio, and her main concern was do my children have it and will it happen again.
Vicky’s Daughter 1:
We went for blood tests and they explained that we had inherited raised Lipoprotein (a).
Vicky’s Daughter 2:
Obviously it’s not great to hear but it was kind of reassuring that they found it so soon.
It’s too late for me. My arteries are already ruined and my heart failure is still already there, but it’s not too late for the girls. The damage hasn’t been done yet.
Vicky’s Daughter 1:
Definitely a better outlook on life, now that I know and I definitely want to appreciate every moment more.
I have nothing but a huge amount of praise for Best Doctors. They’re the ones that came up with the fact that it’s a genetic disorder and I need to look out for the children, and they’re the ones that told me what to do next. Best Doctors is an invaluable service and certainly one that I would recommend to absolutely everybody.
RedArc support service
We believe in giving more than just financial assistance. That’s why our Group Critical Illness claimants and their families are offered RedArc’s critical illness service.
With RedArc, each claimant has a dedicated personal nurse adviser who can help them for as long as they need, providing expert advice and long-term emotional support.
This service is only available with Group Critical Illness.
Employee Assistance Programme
We’ve partnered with LifeWorks to provide a complete wellbeing solution to Group Income Protection clients and their employees. It brings together top-notch user experience and clinical support to achieve complete mental, physical, social and financial wellbeing, through their worldwide network of over 80,000 dedicated support professionals.
This service is only for Group Income Protection customers.
We also want to tell you about Winston's Wish.
Winston’s Wish is a national charity available to anyone. But we’re proud partners and we support the amazing work they do.
Life insurance is there to make sure your clients’ families are financially secure should the worst happen. But what about the emotional impact their death could have? Especially when it comes to children. That’s where Winston’s Wish come in.
Winston’s Wish offers a wide range of practical assistance and guidance in the UK, including online resources, publications, a national telephone helpline, professional face-to-face support and group work.
Anyone who makes a life or terminal illness claim can use this service – it doesn’t matter how old or new the policy is.
Winston's Wish is a national charity that is accessible to anyone regardless of an insurance policy. The service is available even if a policy ends.
Best Doctors - Guide
Find out how Best Doctors gives your clients access to an invaluable second medical opinion service.
Winston's Wish guide
Read our guide to learn more about the support on offer from Winston’s Wish and how their experts help children and young people face the future with hope and lead full and flourishing lives.
Suicide prevention training directory
This guide from Action for Suicide Prevention in Insurance (ASPiiN) helps you be prepared, have the confidence to deal with suicide prevention awareness and deal with the situation as professionally as possible.
Talking about suicide on your website
There are many reasons why you might need to mention suicide on your website or in other materials. Action for Suicide Prevention in Insurance (ASPiiN) have prepared this guidance with support from the Samaritans with some key things you should bear in mind.
LifeWorks EAP - overview
LifeWorks brings together a best-in-class user experience and clinical support to achieve complete mental, physical, social and financial wellbeing.