When you need us, we're here
Every customer and every claim is unique.
Our claims handlers are a pretty special bunch and so much more than just a voice at the end of the phone.
They're the heart of our business and go above and beyond for every single claim that comes their way. Their dedication helped us to pay £115.3 million to 3,188 families, individuals and businesses in 2020.
The claims we paid in 2020 are more than just numbers, they're a representation of the families we've helped – it’s why we do what we do. Helping people and families when it’s most needed.
Beyond the claim
Find out about the additional support we offer customers
Customer stories
Hear from our customers who shared their claims story
How to claim
Everything you need to know about our claims process