When you need us, we're here

Every customer and every claim is unique.

Our claims handlers are a pretty special bunch and so much more than just a voice at the end of the phone.

They are the heart of our business and go above and beyond for every single claim that comes their way. Their dedication helped us to pay over £92 million to 2,253 people in 2019.

The claims we paid in 2019 are more than just numbers, they are a representation of the families we have helped – it’s why we do what we do. Helping people and families when it’s most needed.

Beyond the claim

Find out about the additional support we offer customers

Customer stories

Hear from our customers who shared their claims story

How to claim

Everything you need to know about our claims process