Second medical opinion: how it works

Feel confident

If you’re diagnosed with a critical illness, or any illness at all, you want to feel confident. Confident that you’re getting the very best medical support. Confident that you’ve got the right diagnosis. And confident that you’ve got the best treatment plan to help you fight back.

Nearly one in three people who’ve received a Smart Health second medical opinion have had recommendations to change their treatment1 and one in five received a change in diagnosis1. That’s how transformative a second opinion can be.

1 Smart Health, Teladoc Data, April 2021


Here’s how it works

Get in touch

Give Smart Health a call or head online to get started with your second medical opinion.

Talk to a Smart Health GP

Talk to one of our GPs and have a good chat about your concerns and medical history.

The GP gets to work

The GP will be your case manager, looking after you from start to finish. They’ll look at your medical notes, look at your current diagnosis and treatment plan. Then they’ll hand over to one of Smart Health’s 50,000+ global experts to take a look.

Over to the experts

An expert in your illness will take a look at your records and give their recommendations on diagnosis and treatment. For example, if you’ve been diagnosed with skin cancer, one of the world’s best dermatologists will be on your side. And if your GP case manager needs to, they’ll get more than one expert on board so you know you’re always getting the most definitive outcome.

The report

You’ll be sent an easy-to-understand report with all the expert’s findings, recommendations and answers to your questions.

The resolution

You’ll review the expert’s report with your GP case manager. They’ll be on hand to answer any more questions you have. It’s recommended you share the report with the doctor who’s treating you, especially if a different diagnosis or treatment is suggested.

Feel confident

You’ve had a world-leading specialist check you’re getting the right treatment. So whether your treatment and diagnosis have changed or not, you can look to the future with confidence.

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Get a second opinion

Second medical opinions with Smart Health are provided by a team of world leading medical experts. Choose from an online or telephone appointment to get started.

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Make Smart Health choices

Smart Health is included with all AIG Life policies. Find out how to access our Smart Health services, including second medical opinion.

Back to the hub

“Our service is designed to bring the knowledge and experience of our highly trained GPs and world-renowned experts to you in a few simple steps. We aim for the final report to provide you with reassurance and guidance about your medical problem which you can share with your treating physicians.”
Dr Deboshree Basu, expert medical opinion – clinical lead, Teladoc Health


1 Smart Health, Teladoc Data, June 2023

Smart Health is provided to AIG Life Limited customers by Teladoc Health. We want to let you know that these services are non-contractual, which means they don’t form part of the insurance contract with us. If our partnership with Teladoc Health ends, these services could be changed or withdrawn in the future.