Second medical opinion: how it works
If you’re diagnosed with a critical illness, or any illness at all, you want to feel confident. Confident that you’re getting the very best medical support. Confident that you’ve got the right diagnosis. And confident that you’ve got the best treatment plan to help you fight back.
One in three people who’ve received a Smart Health second medical opinion have had recommendations to change their treatment1 and one in eight received a change in diagnosis1. That’s how transformative a second opinion can be.
1 Smart Health, Teladoc Data, April 2021
Here’s how it works
Get in touch
Give Smart Health a call or head online to get started with your second medical opinion.
Talk to a Smart Health GP
Talk to one of our GPs and have a good chat about your concerns and medical history.
The GP gets to work
The GP will be your case manager. They’ll look at your medical notes, look at your current diagnosis and treatment plan. Then they’ll hand over to one of Smart Health’s 50,000+ global experts to take a look.
Over to the experts
An expert in your illness will take a look at your records and give their recommendations on diagnosis and treatment. For example, if you’ve been diagnosed with skin cancer, one of the world’s best dermatologists will be on your side. And if your GP case manager needs to, they’ll get more than one expert on board so you know you’re always getting the most definitive outcome.
You’ll be sent an easy-to-understand report with all the expert’s findings, recommendations and answers to your questions.
You’ll review the expert’s report with your GP case manager. They’ll be on hand to answer any more questions you have. It’s recommended you share the report with the doctor who’s treating you, especially if a different diagnosis or treatment is suggested.
You’ve had a world-leading specialist check you’re getting the right treatment. So whether your treatment and diagnosis have changed or not, you can look to the future with confidence.