Online GP appointments: how they work

The doctor will see you now whenever you like

When you need a doctor, you need a doctor. No being put on hold, you want to know you can talk to someone whenever you need to. Even if it’s outside of the 9 to 5.

Online and over the phone GP appointments in the UK are becoming more widely accepted. This shift, sped up by the pandemic, has seen people of all ages take up a new way of talking to their doctors – video appointments or a chat over the phone.

The Smart Health GP service has a satisfaction rating of 4.8/51, pretty impressive for online and telephone appointments. No need to take time off work, no need to leave the house, and no need to rush as Smart Health appointments are 30 minutes.

Here’s how it works

Book an appointment

Use the Smart Health app or head to the Smart Health website to book your appointment. You can do this on a video call or over the phone, and they’re available day or night, wherever you are in the world. You’ll just need your policy number or scheme code the first time you get started.

Share some details

If you like, you can give a few details about the reason for your appointment so your GP can take a look beforehand. You can even share pictures if you think the doctor will need to take a look at something to help them with a diagnosis.

Choose your time

Pick a time that fits in with your busy schedule. This could be day or night, on your lunch break or even at the weekend – it’s completely up to you.

Talk to a Smart Health GP

Your Smart Health doctor will video call or phone at the time you’ve chosen. You’ll have a 30 minute appointment and can talk to them about as many problems as you like. They’ll ask you questions to get to the bottom of what the issue might be – then decide on the best way forward.

58% of people who used a Smart Health GP actually stayed home following their appointment1. Meaning their problem was sorted or their prescription medicine was on its way being delivered straight to their front door.

Be your best

You’ve had an expert give you their opinion and diagnosis. So whether you need a course of antibiotics or a specialist referral, you’ve taken the first step in getting back to your best.


1 Smart Health customer data, Teladoc Health, July 2021

Young man speaking on his mobile, whilst holding his baby during breakfast
GP appointments at the click of a button

You can speak to a doctor online or via the Smart Health app without leaving the comfort of your own home. It’s quick and easy, just choose a time that’s convenient for you.

Young couple on sofa smiling whilst they look at a laptop
Make smart health choices

Find out how to access Smart Health so you can start making the most of a 24/7 online GP.

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“Talking to a doctor is quick and easy. Our highly experienced GPs are available to listen to your concerns and advise on the best course of treatment, whatever the time of day or night.”

Farshad Mimeh, expert medical opinion – clinical director, Teladoc Health