Second medical opinions from world leading experts

If you're not 100% sure on your diagnosis or treatment plan, our world-leading experts are here. 

Smart Health connects you with medical experts that might be able to provide you with more information about the condition and offer an alternative diagnosis or treatment option where appropriate.

Receiving a new diagnosis can be daunting, for you and your family. That’s why it can be helpful to get another opinion. It’s also good to get further advice when your condition is extremely rare, or it’s taken a long time to get a diagnosis.

Getting the right treatment for you

Through Smart Health, AIG Life customers get access to second opinions from world leading medical experts. Whether you need help with a complex condition or just want a second opinion from a specialist in their field, we can help.

You’ll be connected with your own GP case manager who’ll provide you with personalised support from start to finish. They’ll take a look at your notes, current diagnosis and treatment plan and arrange for an expert to review your case.

Your case manager will act as the middle man between you and one of the 50,000+ specialists you have access to, helping to take the stress out of the situation. And, they’ll be there to provide support whether that’s through private healthcare or the NHS. So whatever your needs, we’ve got you covered.

Smart Health second medical opinions are available for your partner and children up the age of 21 too, making sure you’re all looked after.

Best Doctors - Vicky Churcher's story

Vicky Churcher, our Intermediary Director, shares her story of how second medical opinion service Best Doctors detected her family’s genetic heart disorder. The service is available as part of Smart Health - a convenient option to connect your clients to the tools to manage their own health and wellbeing, available with all AIG policies.

Best Doctors – Vicky Churcher’s Story

My name is Vicky Churcher. I’m an intermediary director at AIG Life. I’m a mum of three and a heart attack survivor.

I got on the train, like I normally do and I suddenly became very hot and sweaty. The minute the doors shut, I collapsed. I didn’t know what was happening to me, I couldn’t move. I was looking at photos on my phone of the kids, of my husband and I knew I had to stay awake.

I was rushed to Stevenage hospital and a nurse was telling me that I was actually having a heart attack

Vicky’s Daughter 1:
Mum is one of the strongest people I’ve ever met and before that point there was never anything that showed she had a heart condition or even a health problem.

I had an angiogram, three out of four of my arteries were pretty much fully blocked and I’d been living off one artery, probably for some time, and I had to have an emergency triple heart bypass.

Vicky’s Son:
It was really weird not to have mum in the home, normally I’d come home and she’d be there.

Vicky’s Daughter 1:
She made it through the bypass surgery ok, she came home, recovered.

I knew I’d had a heart attack but I wanted to know why I’d had the heart attack. I thought OK, I’ve been talking about Best Doctors for a number of years, time to put them to the test.

They far exceeded my expectations. It was discovered that I had something called ‘Elevated Lipoprotein (a)’ and it’s genetic. I got a call from a doctor in Cleveland, Ohio, and her main concern was do my children have it and will it happen again.

Vicky’s Daughter 1:
We went for blood tests and they explained that we had inherited raised Lipoprotein (a).

Vicky’s Daughter 2:
Obviously it’s not great to hear but it was kind of reassuring that they found it so soon.

It’s too late for me. My arteries are already ruined and my heart failure is still already there, but it’s not too late for the girls. The damage hasn’t been done yet.

Vicky’s Daughter 1:
Definitely a better outlook on life, now that I know and I definitely want to appreciate every moment more.

I have nothing but a huge amount of praise for Best Doctors. They’re the ones that came up with the fact that it’s a genetic disorder and I need to look out for the children, and they’re the ones that told me what to do next. Best Doctors is an invaluable service and certainly one that I would recommend to absolutely everybody.

Second medical opinion: how it works

If you're diagnosed with a critical illness, or any illness at all, you want to feel confident. Find out how a second medical opinion works to do exactly that.

Get a second opinion

Second medical opinions with Smart Health are provided by a team of world leading medical experts. Book an online or telephone appointment if you think you need an alternative opinion.

Make Smart Health choices

Find out how to access Smart Health if you need a second medical opinion from world leading experts.