Contact us - Customers

Please see the below options for different areas of AIG Life, should you wish to contact us.

Which type of cover would you like to discuss?

Customer Services

To speak to our Customer Services team, please use one of the options below:

Write to us at:

  • Customer Services Team,
  • AIG Life Limited,
  • PO Box 12010,
  • Harlow,
  • CM20 9LG

We're here to help:

Monday to Thursday from 8:30am - 8:00pm, or Friday 8.30am - 5:30pm, except UK bank holidays.

Make a claim

We understand making a claim can be a difficult time, so we try to make the whole process as simple and easy as possible. You or your personal representatives can contact our Claims department:

We also offer a range of help and support services for you and your loved ones.

Write to us at:

  • Claims Team,
  • AIG Life Limited,
  • PO Box 12010,
  • Harlow,
  • CM20 9LG

We're here to help

Monday to Thursday from 8:30am - 8:00pm, or Friday 8.30am - 5:30pm, except UK bank holidays.

What happens next?

A claims assessor will explain the process and what information we’ll need and guide you through the process.

Need help or support?

We have a dedicated help and support section for customers and their representatives, which may be of use.

Help & support

About complaints

We will try to resolve complaints as quickly and fairly as possible. If we cannot deal with your complaint promptly, we’ll send you a letter to acknowledge it and give you regular updates until it is resolved.

Write to us at:

  • Complaints Team,
  • AIG Life Limited,
  • PO Box 12010,
  • Harlow,
  • CM20 9LG

What happens next?

We are committed to resolving complaints through our own complaints procedures. However, if a matter cannot be resolved satisfactorily, you can refer your complaint to the Financial Ombudsman Service.

If you make a complaint, it will not affect your right to take legal proceedings.

*Calls are charged at standard rates from a BT landline but may cost more via mobiles and other networks.

Online Dispute Resolution

If you wish to complain about an insurance policy purchased online, and you reside outside the UK, Channel Islands, Isle of Man or Gibraltar, you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at:
http://ec.europa.eu/consumers/odr/ 

Alternatively, please contact our complaints team.

Financial Ombudsman Service

The Financial Ombudsman Service helps settle disputes between consumers and financial firms. Their service is independent and does not cost you anything. They can decide if we have acted wrongly and if you have lost out as a result. If this is the case they will tell us how to put things right and whether we have to pay you compensation.

If you make a complaint, we will send you a leaflet explaining more about the Financial Ombudsman Service. You can also ask us to send you the leaflet at any other time.

Alternatively, you can contact the Financial Ombudsman Service yourself using the following details:

Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR.

Telephone: 0800 023 4567

(calls to this number are normally free for people ringing from a “fixed line” phone – but charges may apply if you call from a mobile phone) or 0300 123 9123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs).

If calling from outside the UK, please call +44 20 7964 0500.

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Client Service

Our dedicated group protection Client Service team is ready to help with any queries you may have. Please get in touch using one of the options below.

We're here to help

Monday to Friday, 9am to 5:30pm.

Individual Assessment

If you’ve been asked to complete an Individual Assessment and need more information, our dedicated team are ready to help. Please get in touch using one of the options below.

We're here to help

Monday to Friday, 9am to 5pm.

Employee Benefits Policy Claim Enquiries

Our claims team is ready to help with any questions you may have about new or existing group protection claims. Please get in touch using one of the options below.

Important Information

Claims should be made either through the employer or their financial adviser/employee benefits consultant. If you are a member of the group scheme or their representative and wish to make a claim, please contact the employer for more information, on how to proceed.

We're here to help

Monday to Friday, 9am to 5pm.

Group Protection Complaints

In the unlikely event that you need to make a complaint, our dedicated Group Protection Claims team are here to help. Please get in touch using one of the options below.

We're here to help

Monday to Friday, 9am to 5pm.