Here are all of the AIG Life customer contact details you should need.
To speak to our Customer Services team:
Call us on 0345 600 6820 between 8.30am - 8.00pm Monday to Thursday and 8.30am – 5.30pm Friday (calls are charged at standard rates from a BT landline but may cost more via mobiles and other networks).
Write to us at AIG Life Limited, PO Box 12010 Harlow CM20 9LG
You or your personal representatives can contact our Claims department:
Call us on 0345 600 6815 between 8.30am - 8.00pm Monday to Thursday and 8.30am – 5.30pm Friday (calls are charged at standard rates from a BT landline but may cost more via mobiles and other networks).
Write to us at Claims Team, AIG Life Limited, PO Box 12010, Harlow CM20 9LG
A claims assessor will explain the process and what information we’ll need.
To make a complaint you can contact us:
Call us on 0345 600 6813
Write to us at AIG Life Limited, PO Box 12010 Harlow CM20 9LG.
We will try to resolve complaints as quickly and fairly as possible. If we cannot deal with your complaint promptly, we’ll send you a letter to acknowledge it and give you regular updates until it is resolved. We are committed to resolving complaints through our own complaints procedures. However, if a matter cannot be resolved satisfactorily, you may be able to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service helps settle disputes between consumers and financial firms. Their service is independent and does not cost you anything. They can decide if we have acted wrongly and if you have lost out as a result. If this is the case they will tell us how to put things right and whether we have to pay you compensation.
If you make a complaint, we will send you a leaflet explaining more about the Financial Ombudsman Service. You can also ask us to send you the leaflet at any other time. Alternatively, you can contact the Financial Ombudsman Service yourself at the following address:
Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR.
Telephone: 0800 023 4567 (calls to this number are normally free for people ringing from a “fixed line” phone – but charges may apply if you call from a mobile phone) or 0300 123 9123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs). If calling from outside the UK, please call +44 20 7964 0500.
If you make a complaint, it will not affect your right to take legal proceedings.
If you wish to complain about an insurance policy purchased online, and you reside outside the UK, Channel Islands, Isle of Man or Gibraltar, you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at:
Alternatively, please contact our complaints team by email: firstname.lastname@example.org
AIG Life Limited, PO Box 12010 Harlow CM20 9LG