(Last updated August 2015)
American International Group, Inc. (AIG) is a leading international insurance organisation serving customers in more than 130 countries and jurisdictions. AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc.
AIG Life Limited is the life insurance arm of AIG in the UK, Channel Islands, Isle of Man and Gibraltar. It is a company limited by shares and registered in England and Wales with company number 06367921 and with a registered address at The AIG Building, 58 Fenchurch Street, London, EC3M 4AB United Kingdom.
Personal information we may collect about the owner of the cover or the person covered and their dependants includes:
We may use the personal information provided to us to:
We will retain this personal information for the period necessary to fulfil the purposes outlined above unless a longer retention period is required or permitted by law.
We will gather personal information about the person covered or the owner of the cover from a number of different sources, for example: application and claim forms, telephone calls, e-mails and other communications with us, as well as medical professionals, financial advisors, another company with whom the person covered holds a life insurance policy or other third parties involved in our business dealings with the owner of the cover or the person covered.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. This is standard practice for all websites.
On our website (www.aiglife.co.uk), cookies are used in order to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
By using and browsing aiglife.co.uk, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
Please note that during your visits to the Website you may notice some cookies that are not related to AIG Life Limited. When you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the third party websites for more information about these.
We may share personal information about the person covered or owner of the cover solely for the purposes listed above in ‘How we use your personal information’ with certain named third parties. These third parties are:
AIG Life Limited will take appropriate technical, physical, legal and organisational measures, which are consistent with applicable privacy and data security laws. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Personal Information you might have with us has been compromised), please immediately notify us. (See the ‘Who to contact about your Personal Information’ section below.)
When AIG Life Limited provides Personal Information to a service provider, the service provider will be selected carefully and will be required to use appropriate measures to protect the confidentiality and security of the Personal Information.
If you give us information about another person, you confirm that the other person has given the authority to consent to the processing of their personal information. You also confirm that you have informed the other person of our identity and the purposes for which we will use their personal information, and drawn their attention to our privacy notice.
Due to the global nature of our business, we may transfer personal information to parties located in other countries. All countries in the European Economic Area (EEA), which includes the UK, have similar standards of legal protection for personal information. If personal information is transferred to a country that does not have a similar standard of data protection laws to counties in the EEA, we will require that this is protected to at least EEA standards by the receiving party.
In certain countries an individual may have the right to access, correct or object to the use of, or request deletion or suppression of Personal Information on certain grounds.
Please contact us as set out in the ‘Who to contact about your Personal Information’ section below with any such requests or if you have any questions or concerns about how we process Personal Information.
Please note that some Personal Information may be exempt from access, correction, objection, deletion or suppression rights in accordance with local privacy and data protection laws.
If you have any questions about our use of your Personal Information you can e-mail firstname.lastname@example.org or write to the Data Protection Officer, AIG Life Limited, The AIG Building, 58 Fenchurch Street, London EC3M 4AB.
In the event of a complaint as to how AIG Life Limited has processed or handled your Personal Information, please write to us c/o The Data Protection Officer, AIG Life Limited, 58 Fenchurch Street, London, EC3M 4AB.
Alternatively, you can email us at email@example.com
If you have a concern about the way AIG Life Limited is handling your Personal Information and you are unsatisfied with the response we have provided, you may be able to refer your complaint on to the Information Commissioner Office (the UK’s independent body set up to uphold information rights).The Information Commissioner Office will not usually investigate concerns where there has been an undue delay in bringing a complaint to their attention. You should raise your concerns with them within three months of your last meaningful contact with AIG Life Limited.