Individual Protection from AIG

Do we record calls and monitor email communications with us?


To protect you, our business and third parties we may record calls and monitor communications between us. 

In detail:

We may record telephone calls with you so that we can:

  • improve the standard of service that we provide by providing our staff with feedback and training;
  • address queries, concerns or complaints;
  • detect, investigate and prevent crime, including fraud and money laundering, and analyse and manage other commercial risks; and
  • comply with our legal and regulatory obligations.

In addition, we monitor electronic communications between us (for example, emails) to improve the service to you and to protect you, our business and IT infrastructure, and third parties including by:

  • identifying and dealing with inappropriate communications; and
  • looking for and removing any viruses, or other malware, and resolving any other information security issues.